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Cisco Bug: CSCuq16135 - Unable to reassign users' home node after changing presence domain

Last Modified

Mar 22, 2018

Products (3)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(5) 9.1(1)

Description (partial)

After changing the CUPS presence domain (found in CUPS Admin Page > System > Cluster Topology > Settings), no users are able to be unassigned or assigned to a different node.

When trying to make the change (found in CUPS Admin > System > Cluster Topology), CUPS gives error:
Error: Unable to change assignment for 1 users. Please ensure the users are not already assigned in a remote cluster.

If you change the presence domain back to what it was set to originally, users can be un-/re-assigned with no issues.


In lab, steps to reproduce:
1. Stop SIP proxy, presence engine, and XCP router services.
2. Change presence domain (CUPS Admin > System > Cluster Topology > Settings).
3. Restart services.
4. Attempt to assign users to different node or unassign current users.

Related Community Discussions

Unable to Assign user to new CUP cluster
Hi  I'm trying to assign several users to CUP cluster, those users were assign to inter-clustering that no longer available, (I changed the IP address). and when trying to assign them to the new cluster, i'm getting the error below: " Error: Unable to assign (user name), this user is already assigned to the following node in a remote cluster:  i did restart to "Cisco Sync Agent" on both running cup servers, but error still appear.  Thx. 
Latest activity: Feb 09, 2016
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