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Cisco Bug: CSCuq16135 - Unable to reassign users' home node after changing presence domain

Last Modified

Mar 22, 2018

Products (3)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(5) 9.1(1)

Description (partial)

After changing the CUPS presence domain (found in CUPS Admin Page > System > Cluster Topology > Settings), no users are able to be unassigned or assigned to a different node.

When trying to make the change (found in CUPS Admin > System > Cluster Topology), CUPS gives error:
Error: Unable to change assignment for 1 users. Please ensure the users are not already assigned in a remote cluster.

If you change the presence domain back to what it was set to originally, users can be un-/re-assigned with no issues.


In lab, steps to reproduce:
1. Stop SIP proxy, presence engine, and XCP router services.
2. Change presence domain (CUPS Admin > System > Cluster Topology > Settings).
3. Restart services.
4. Attempt to assign users to different node or unassign current users.
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