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Cisco Bug: CSCuq15670 - TC7.1.4 upgrade fails when pushed from TMS 13.2.x

Last Modified

Sep 12, 2019

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

7.1.4

Description (partial)

Symptom:
TC endpoints upgrading to TC7.1.4 using TMS system upgrade feature never complete the upgrade.  When the upgrade is pushed from TMS we observe the following
Event Created
Event executed by TMS
Initiating upgrade of TC Endpoint with software package s52000tc7_1_4.pkg
Unable to communicate with system
Event Postponed to (30 minutes after the initial upgrade was scheduled)

30 minutes later TMS tries upgrade the endpoint again and we get the same results.

Conditions:
TMS running 13.2.x
TC endpoints running anything prior to TC7.1.4
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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