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Cisco Bug: CSCuq14692 - Not able to configure the "Manager" and "Assistant" configuration page.

Last Modified

Jul 24, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Not able to configure the "Manager" and "Assistant" configuration page.

Not able to configure the manager and assistant configuration page for end users with "Automatic Configuration" check box checked. 

After running the "Cisco Unified CM Assistant Configuration Wizard" when i try to configure a end user as manager by selecting the "Manager Configuration" from the drop box. After assigning the device, assistant, and the manager line if we try to save the configuration with the "Automatic Configuration" check box checked we  are getting the following error message.
"Error Message	Update failed. Missing key in referenced table for referential constraint (informix.fk_device_fksoftkeytemplate)." even though the softkey template "Cisco Manager with Feature Hardkeys" is present under 

Device> Device Settings> softkey Template

I am seeing the same behavior with assistant configuration also.

It works fine if the "Automatic Configuration" check box is not checked.
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