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Cisco Bug: CSCuq13341 - one 8811 enter into RIU status while do SNR on CME

Last Modified

Feb 05, 2017

Products (41)

  • Cisco IP Phone 8800 Series
  • Cisco DX650
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified SIP Phone 3905
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7962G
  • Cisco DX80
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Known Affected Releases


Description (partial)

one 8811 enter into RIU status while do SNR on CME

1. provision SNR/Mobility (single number reach) on CME.
2. one 8841 make call to this DN, 8811 on CME ringing then 8841 on CUCM ringing.
3. wait for 8811 ringing timeout.
Expected Result: ringing session bubble on 8811 ended.
Observed Result: ringing session on 8811 change to Remote In Use.
provision another DN on 8851 on CME, ringing session can be ended.
Attach the phone log and wireshark trace.
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