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Cisco Bug: CSCuq12841 - D9824 v4.12 could not send "System Startup" trap to SNMP manager.

Last Modified

Jun 21, 2020

Products (1)

  • Digital Receivers/Decoders

Known Affected Releases

R4.12

Description (partial)

Symptom:
D9824 v4.12 could not send the System Startup trap to SNMP manager.
And this failure leads to receiving SNMP trap on SNMP manger after D9824 and D9824I power off.

Conditions:
The reproduce test was done under the below details.

Software Version: v4.12

Hardware: D9824  Qty:1
D9824I  Qty:5

SNMP Manager: SNMPc
                         TWSNMP

Test 1: Disconnect ASI input signals of the above 6 units
Result1: All the above 6 units could send the ?Signal is lost? trap to SNMP manager.

Test 2: Disconnect the power of the above 6 units
Result2: All the above 6 units could not send the ?System Startup? trap to SNMP manager.

Note: After power cycle, SNMP manager could not receive any SNMP traps from D9824 and D9824I loaded with v4.12.
         Disconnecting the Management Ether could resolve this status.

Test 3: Downgrading D9824 software to v3.96 then did the same test 1 and 2.
Result: One D9824 v3.96 could send the ?System Startup? trap to SNMP manager and SNMP manager could receive any SNMP traps after power cycle.

Note : Test 3  was done only on one D9824.

Conclusion, D9824 v4.12 have some failure part of sending the ?System Startup? trap to SNMP manager.
                  And this failure leads to receiving SNMP trap on SNMP manger after D9824 and D9824I power of
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