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Cisco Bug: CSCuq12700 - Agents with Admin rights to UCCX are unable to login to Finesse

Last Modified

Feb 12, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
The given user is an Admin and either an Agent, a Supervisor, or both an Agent and a Supervisor
The given user is not a Supervisor of (any of) the team(s) that they belong to

Conditions:
The error they will see is:
Sign-In Error: 
A generic sign-in error has occurred. (Error code Invalid Authorization User Specified).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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