Guest

Preview Tool

Cisco Bug: CSCuq10688 - Finesse does not support extended ASCII characters.

Last Modified

Aug 09, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)

Description (partial)

Symptom:
When using two-byte characters with Finesse for call context (which includes wrap up data, call variables 1-10, as well as ECC variables), the UTF handling can produce unpredictable results.

Conditions:
Example would be adding extended ASCII character to Wrap-up data field. "Service à la clientele" where the à (ASCII 133) will not appear as the same character in the results.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.