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Cisco Bug: CSCuq10688 - Finesse does not support extended ASCII characters.

Last Modified

Aug 09, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)

Description (partial)

When using two-byte characters with Finesse for call context (which includes wrap up data, call variables 1-10, as well as ECC variables), the UTF handling can produce unpredictable results.

Example would be adding extended ASCII character to Wrap-up data field. "Service à la clientele" where the à (ASCII 133) will not appear as the same character in the results.
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