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Cisco Bug: CSCuq10338 - LMS 4.2.3 - Inventory Collection is failing for some of C2960+ switches

Last Modified

Dec 12, 2014

Products (1)

  • CiscoWorks LMS Portal

Known Affected Releases

4.2(3)

Description (partial)

Symptom:
For some of C2960Plus switches Inventory Collection is failing with following error message: Collection failed but sensed the device.

Following ERROR message is available in the IC_Server.log:

[ Wed Jul 23  13:46:55 CEST 2014 ],ERROR,[Thread-36],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,571, Collection failed but sensed the device : 1
com.cisco.nm.xms.xdi.ags.system.CollectionFailedDeviceSensed: com.cisco.nm.xms.xdi.ags.system.CollectionFailedDeviceSensed: java.lang.NullPointerException
	at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular.populatingTheChassis(ContainmentAGI_ENTITY_Mib_Non_Modular.java:258)
	at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular.g$eval(ContainmentAGI_ENTITY_Mib_Non_Modular.java:112)
	at com.cisco.nm.xms.xdi.ags.ContainmentAGI.g$eval(ContainmentAGI.java:21)
	at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
	at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
	at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
	at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:360)
	at java.lang.Thread.run(Thread.java:662)

Conditions:
LMS 4.2.3
Know affected devices:
WS-C2960+48TC-L - 1.3.6.1.4.1.9.1.1751
WS-C2960+24TC-L - 1.3.6.1.4.1.9.1.1752
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