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Cisco Bug: CSCuq09294 - Agents with Admin rights to UCCX are unable to login to Finesse

Last Modified

Jun 27, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Agents with Admin rights to UCCX are unable to login to Finesse and the error they will see is:
Sign-In Error: 
A generic sign-in error has occurred. (Error code Invalid Authorization User Specified).

Conditions:
The given user has Admin privileges and either an Agent, a Supervisor, or both an Agent and a Supervisor privileges. 
The given user is not a Supervisor of (any of) the team(s) that they belong to

Related Community Discussions

Cisco Finesse Login by LDAP user problem
Hi, I have a problem in Cisco Finesse Login. CUCM local users are able to login successfully but not the LDAP users. We are using CUCM/UCCX version 10.5(1).When login to finesse desktop I got the following error: "A generic sign-in error has occurred. (Error code Invalid Authorization User Specified)" What will be the cause of it? Thank you
Latest activity: Sep 10, 2014
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