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Cisco Bug: CSCuq07501 - unable to transfer chat if 'Reason for chat transfer' set as 'Required'

Last Modified

Jul 30, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
1. 'Reason for transfer' window does not pre-populated with the created transfer codes.
    2. 'Transfer' button is shown as disabled on the transfer window so agent is not able to transfer the chat activity

Conditions:
If 'Reason for chat transfer' is set to 'Required' in department setting
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