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Cisco Bug: CSCuq07501 - unable to transfer chat if 'Reason for chat transfer' set as 'Required'

Last Modified

Jul 30, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

1. 'Reason for transfer' window does not pre-populated with the created transfer codes.
    2. 'Transfer' button is shown as disabled on the transfer window so agent is not able to transfer the chat activity

If 'Reason for chat transfer' is set to 'Required' in department setting
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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