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Cisco Bug: CSCuq07189 - CVP courtesy callback historical template

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1) 10.5(1) 9.0(1)

Description (partial) 

Symptom:
CVP Callback Historical report shows Database date time in the front of the template while the much more important Event data time is buried in the back of the template. Also the UTC heading is confusing as the CUIC will always convert the time zone to the reporter's time zone.

Conditions:
CUIC with CVP Reporting solution using the following reporting templates. 
1. CVP Callback Historical. 
2. CVP Callback Current.
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