Cisco Bug: CSCuq07189 - CVP courtesy callback historical template
Dec 30, 2016
- Cisco Unified Customer Voice Portal
Known Affected Releases
10.0(1) 10.5(1) 9.0(1)
Symptom: CVP Callback Historical report shows Database date time in the front of the template while the much more important Event data time is buried in the back of the template. Also the UTC heading is confusing as the CUIC will always convert the time zone to the reporter's time zone. Conditions: CUIC with CVP Reporting solution using the following reporting templates. 1. CVP Callback Historical. 2. CVP Callback Current.
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