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Cisco Bug: CSCuq05653 - Jabber for windows Voicemail left yesterday appears was left today

Last Modified

Feb 03, 2015

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
-I left 2 VMs, 1st one at 1:56pm and 2nd one at 2:43pm on 21st July (GMT +10)
screen shot can be downloaded via 
http://www-tac.cisco.com/Teams/ks/c3/getLargeFile.php?srId=629880143&fileName=20140723-175518_image001-4.png

-VM left before 2pm was showing correctly as yesterday but not for the one left after 2pm on 22nd of July
screen shot can be downloaded via 
http://www-tac.cisco.com/Teams/ks/c3/getLargeFile.php?srId=629880143&fileName=20140723-175519_image002-3.png

-VM in ciscopca is showing correctly however Jabber is showing incorrect date 
the screen shot can be downloaded via 
http://www-tac.cisco.com/Teams/ks/c3/getLargeFile.php?srId=629880143&fileName=20140723-175519_image003-1.png

1st message
14:01:49.447 |20194,,,VMREST,3,DEBUG [http-bio-443-exec-17] com.cisco.connection.rest.helper.DataHelper  - getValuesFromQuery: arrivaltime=2014-07-21 03:56:59.593

2nd
14:43:38.751 |20230,,,VMREST,3,DEBUG [http-bio-443-exec-20] com.cisco.connection.rest.helper.DataHelper  - getValuesFromQuery: arrivaltime=2014-07-21 04:43:38.516

the above time is GMT in Unity connection

-in Jabber PRT, when Jabber convert the date based on the time, it uses epoch time 

1st VM
2014-07-22 09:21:52,707 DEBUG [0x00001f3c] [mailplugin\JabberVoicemailPanel.cpp(887)] [plugin-runtime] [OnVoicemailAdded] - Caller number(9012), Deleted(F), Date(1405951019), Duration(4650), Read(F)

2nd
2014-07-22 09:21:52,707 DEBUG [0x00001f3c] [mailplugin\JabberVoicemailPanel.cpp(887)] [plugin-runtime] [OnVoicemailAdded] - Caller number(9012), Deleted(F), Date(1405953818), Duration(1770), Read(F)

-convert 1405951019 to local time 
GMT: Mon, 21 Jul 2014 13:56:59 GMT
Your time zone: 7/21/2014 11:56:59 PM GMT+10
i.e. the VM was left on 21st Jul 2014 13:56 (GMT+10), however Jabber treats the time as GMT time instead of local time (GMT+10)

-convert 1405953818 to local time 
GMT: Mon, 21 Jul 2014 14:43:38 GMT
Your time zone: 7/22/2014 12:43:38 AM GMT+10
i.e. the VM was left on 21st Jul 2014 14:43 (GMT+10), however Jabber treats the time as GMT time instead of local time (GMT+10)

I have tried different version of Jabber same issue

Conditions:
Your local timezone is not in GMT
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