Cisco Bug: CSCuq04414 - UCCX refresh upgrade from 8.5 to 10.5 fails
Feb 13, 2018
- Cisco Finesse
Known Affected Releases
Symptom: Upgrade fails with the following error: ISAM error: duplicate value for a record with unique key. Error inserting data into the db_phx_config database. Conditions: Upgrade UCCX from a version without Finesse (e.g. 8.5) to a supported version of UCCX with Finesse (e.g. 10.5).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases