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Cisco Bug: CSCuq04414 - UCCX refresh upgrade from 8.5 to 10.5 fails

Last Modified

Jun 25, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Upgrade fails with the following error:

ISAM error:  duplicate value for a record with unique key. Error inserting data into the db_phx_config
database.

Conditions:
Upgrade UCCX from a version without Finesse (e.g. 8.5) to a supported version of UCCX with Finesse (e.g. 10.5).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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