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Cisco Bug: CSCuq03601 - 6921:Incorrect Miss call history,when same extension on multiple lines

Last Modified

Mar 20, 2018

Products (11)

  • Cisco IP Phone 8800 Series
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 6945
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Known Affected Releases

9.4(1)

Description (partial)

Symptom:
Phone has same extension on 2 lines with different partition. On line 1 call forward no answer has been set to line 2.When somebody calls line 1, and user didn't pickup then call will forward to line 2, if call is not answered on line 2 as well then missed call should show as 2 but it shows 4 Missed calls.

Conditions:
Firmware : 9-4-1-3 
Model : 6921
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  • Status
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