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Cisco Bug: CSCuq03392 - Voss exception "Broker connection is closed"

Last Modified

Dec 18, 2017

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(1)ER6

Description (partial)

Symptom:Transaction on Voss failing with the following error.

98290 Request Failed     AddUserPhone    =>  Entered at: 2014/07/23 12:40:07 EST 
(X.X.X.X)            Unhandled exception encountered while performing request
processing. Broker connection is closed.    => Started at: 2014/07/23 12:40:07 EST     
=> End at: 2014/07/23 12:40:07 EST    Batch Perl Script = py/user_phone/  1998290

Conditions:There have been some strange scenarios where usm-batch appears to be running but is in fact failing.  Stuck transaction that caused services to automatically restart. After the restart, the parent queue failed to come up, resulting in the closed broker connection messages
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