Cisco Bug: CSCuq03392 - Voss exception "Broker connection is closed"
Dec 18, 2017
- Cisco Hosted Collaboration Solution (HCS)
Known Affected Releases
Symptom:Transaction on Voss failing with the following error. 98290 Request Failed AddUserPhone => Entered at: 2014/07/23 12:40:07 EST (X.X.X.X) Unhandled exception encountered while performing request processing. Broker connection is closed. => Started at: 2014/07/23 12:40:07 EST => End at: 2014/07/23 12:40:07 EST Batch Perl Script = py/user_phone/ 1998290 Conditions:There have been some strange scenarios where usm-batch appears to be running but is in fact failing. Stuck transaction that caused services to automatically restart. After the restart, the parent queue failed to come up, resulting in the closed broker connection messages
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