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Cisco Bug: CSCuq03289 - Distinctive Ring not working for non-wideband ringtones

Last Modified

Nov 27, 2020

Products (35)

  • Cisco SIP IP Phone Software
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases

9.3(3)

Description (partial)

Symptom:
Distinctive Ring feature does not work properly on CP-8831. There is no difference of ringing tone between incoming on-net and off-net calls for non-wideband ringtones.

[Expected behavior]
- Non-wideband ringtones
Internal: on 1000 ms, off 3000 ms
External: on 400 ms, off 200 ms, on 400 ms, off 3000 ms

- Wideband ringtones
Internal: on 5s, off 2s (if ringtone is shorter than 5s, then play entire ringtone)
External: on for ringtone length, off 1s

Conditions:
This issue is observed on CP-8831 conference phone. Non-wideband ringtone is added in Ringlist-wb.xml.

Related Community Discussions

Cisco Unified IP Conference Phone 8831 で鳴り分けできない
xxxxx年x月x日(初版) xxxxx年x月x日(アップデート) TAC SR Collection 主な問題 | Cisco Unified IP Conference Phone 8831 (CP-8831) | において、内線着信と外線着信で鳴り分けができないという問題が報告されています。 原因 CP-8831 はデフォルトでワイドバンドのリングトーンを使用しており、CP-8831 の鳴り分けの仕様は下記の動作となっています。なお、CP-794x や CP-796x などの IP Phone はナローバンドのリングトーンを使用しています。 ナローバンド Internal: on 1000 ms, off 3000 ms External: on 400 ms, off 200 ms, on 400 ms, off 3000 ms ワイドバンド | Internal: on 5s, off 2s (if ringtone is shorter than 5s, then play entire ringtone) External: on for ringtone length, ...
Latest activity: Oct 23, 2014
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