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Cisco Bug: CSCuq03289 - Distinctive Ring not working for non-wideband ringtones

Last Modified

Feb 14, 2018

Products (35)

  • Cisco Unified IP Phone 6900 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases


Description (partial)

Distinctive Ring feature does not work properly on CP-8831. There is no difference of ringing tone between incoming on-net and off-net calls for non-wideband ringtones.

[Expected behavior]
- Non-wideband ringtones
Internal: on 1000 ms, off 3000 ms
External: on 400 ms, off 200 ms, on 400 ms, off 3000 ms

- Wideband ringtones
Internal: on 5s, off 2s (if ringtone is shorter than 5s, then play entire ringtone)
External: on for ringtone length, off 1s

This issue is observed on CP-8831 conference phone. Non-wideband ringtone is added in Ringlist-wb.xml.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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