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Cisco Bug: CSCuq03186 - Can't take screenshot when password is larger than 31

Last Modified

Feb 07, 2017

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases


Description (partial)

Can't take screenshot when password is larger than 31

1. Add an end user with password larger than 31, with or without special characters, to CUCM.
2. Associate an 8961 phone to the user.
3. Use a web browser to visit the link, http://<phone_address>/CGI/Screenshot, input username and password.
    Screen is not shown on the web browser. Instead, the following message is shown.  //Faulty//
    <CiscoIPPhoneError Number="4" />
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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