Cisco Bug: CSCuq02801 - CCE Agent receives call when exiting wrap-up state placing a call
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 11.0(1) 8.0(1) 9.0(1)
Symptom: Agent is routed a call that is rejected because agent is busy. Conditions: CCE agent in wrap-up (WORK READY) state places a call. PG clears the wrap-up call before going to talking state. Another task is sent to the agent, but it is rejected because agent busy placing a call.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases