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Cisco Bug: CSCuq01831 - CSM: Event Viewer Error "This operation cannot be performed"

Last Modified

Sep 12, 2019

Products (1)

  • Cisco Security Manager

Known Affected Releases

4.3(0) 4.4(0) 4.4(0)SP2 4.5(0) 4.6(0)FCS1 4.6(0)SP1 4.7(0)

Description (partial)

Symptom:
When double-clicking on an event(s) in the CSM Event Viewer client application to view Event Details, the following error is encountered:

 "Event Viewer
  This operation cannot be performed due to a temporary error condition in Event Server.
  Please refresh the current view and try after some time.
  If the problem persists, please contact Cisco TAC for further assistance."


The same error may also be encountered when right-clicking on the event(s).

Conditions:
Using an affected version of CSM (Cisco Security Manager)'s Event Viewer client application.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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