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Cisco Bug: CSCup98302 - Cisco SOAP-CallRecord Service missing in Serviceability

Last Modified

Mar 02, 2018

Products (12)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Business Edition 6000 Version 9.0
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 9.0
  • Cisco Business Edition 5000 Version 9.0
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Version 9.0
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Version 10.0
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Known Affected Releases

10.0(1) 8.0(3) 9.0(1) 9.1(2)

Description (partial) 

Symptom:
The Cisco Online Help which can be accessed from the CCM Serviceability page does not include the details for the service "Cisco SOAP-CallRecord Service" under the CDR Services.

The Online Help Guide can be accessed with the below steps.

1. Go to Cisco Unified Serviceability
2. Tools > Control Center - Network Services
3. Select the appropriate server and click Go.
4. Go to Help > This Page
5. Select Network Services >CDR Services

Also, the serviceability admin guide for v10 does not have any details about this service

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/10_0_1/admin/CUCM_BK_CDDBCDEB_00_cisco-unified-servicability-merge-100/CUCM_BK_CDDBCDEB_00_cisco-unified-servicability-merge-100_chapter_0101.html#CUCM_RF_C86BCD65_00

Conditions:
CUCM v8.x, 9.x, 10.x
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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