Cisco Bug: CSCup98302 - Cisco SOAP-CallRecord Service missing in Serviceability
Last Modified
Mar 02, 2018
Products (12)
- Cisco Unified Communications Manager (CallManager)
- Cisco Business Edition 6000 Version 9.0
- Cisco Intercompany Media Engine
- Cisco Unified Communications Manager Version 9.0
- Cisco Business Edition 5000 Version 9.0
- Cisco Unity Connection Version 9.1
- Cisco Business Edition 5000 Version 9.1
- Cisco Unity Connection Version 9.0
- Cisco Business Edition 6000 Version 9.1
- Cisco Unified Communications Manager Version 10.0

Known Affected Releases
10.0(1) 8.0(3) 9.0(1) 9.1(2)
Description (partial)
Symptom: The Cisco Online Help which can be accessed from the CCM Serviceability page does not include the details for the service "Cisco SOAP-CallRecord Service" under the CDR Services. The Online Help Guide can be accessed with the below steps. 1. Go to Cisco Unified Serviceability 2. Tools > Control Center - Network Services 3. Select the appropriate server and click Go. 4. Go to Help > This Page 5. Select Network Services >CDR Services Also, the serviceability admin guide for v10 does not have any details about this service http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/10_0_1/admin/CUCM_BK_CDDBCDEB_00_cisco-unified-servicability-merge-100/CUCM_BK_CDDBCDEB_00_cisco-unified-servicability-merge-100_chapter_0101.html#CUCM_RF_C86BCD65_00 Conditions: CUCM v8.x, 9.x, 10.x
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