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Cisco Bug: CSCup97165 - CIM 9.0.2: Archiving fails for activities with sub_status 9200

Last Modified

Jan 12, 2017

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
When chat or callback is abandoned with activity 'sub status' as 9200, they are not getting archived. 
The reason for this is  is that as per our criteria script we don't consider 'sub status 9200' as archiving criteria.

Reproduction Steps:
Chat abandoned situation. 

1 Login as Agent 
2 Initiate a chat 
3 Abandoned the chat

Conditions:
CIM 9.0.2
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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