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Cisco Bug: CSCup96514 - Sometimes Phone cann't Startup

Last Modified

Jul 17, 2018

Products (36)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 7841
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco DX650
  • Cisco Unified IP Phone 6961
  • Cisco IP Phone 7821
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Known Affected Releases


Description (partial)

Sometimes Phone cann't Startup

phone load: sip88xx.10-2-2MA-46
phone type: 8811 phone
1, now phone with low load version: sip88xx.10-2-2MA-39
2, configure phone load name to sip88xx.10-2-2MA-46, phone auto download new firmware from tftp server and reboot.
3. after phone reboot, delete the phone's DN
4. phone reboot, and go into "unprovisioned" page, power off/on phone

result: phone sometimes can't startup.   power off/on cann't resolve the problem. factory reset is ok.
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