Preview Tool

Cisco Bug: CSCup96409 - Jabber goes offline when device is locked for over 8mins with wifi+vpn

Last Modified

Feb 11, 2019

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases


Description (partial)

Step to Reproduce:
1. sign in IM and Presence and phone service over wifi+VPN(Anyconnect) on Jabber iPhone
2. lock iPhone for over 8 minutes
3. check client presence on the another client

Expect Result:
The Presence should be available displayed on another client

Actual Result:
The Presence becomes offline.
Jabber is unable to receive instant messages and call

Sign-in Jabber through Anyconnect VPN tunnel, put jabber in background or lock iOS device for over 8 minutes.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.