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Cisco Bug: CSCup96409 - Jabber goes offline when device is locked for over 8mins with wifi+vpn

Last Modified

Dec 18, 2014

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

9.6(3)

Description (partial)

Symptom:
Step to Reproduce:
1. sign in IM and Presence and phone service over wifi+VPN(Anyconnect) on Jabber iPhone
2. lock iPhone for over 8 minutes
3. check client presence on the another client


Expect Result:
The Presence should be available displayed on another client

Actual Result:
The Presence becomes offline.
Jabber is unable to receive instant messages and call

Conditions:
Sign-in Jabber through Anyconnect VPN tunnel, put jabber in background or lock iOS device for over 8 minutes.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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