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Cisco Bug: CSCup96363 - UCCE Dialer Crashes after agent disconnects preview reservation call

Last Modified

Sep 27, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)ES

Description (partial)

Symptom:
Outbound Dialer may crash after an agent disconnects the reservation call in preview mode

Conditions:
This is observed when the agent disconnect the reservation call (in preview mode) at the same time when the auto accept timer expires. This is observed when the load is high on the system.
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Bug Details Include

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