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Cisco Bug: CSCup93568 - Unable to open VVM with secure URL

Last Modified

Dec 08, 2014

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases


Description (partial)

Unable to open application sometimes

1. enabled debugs on phone: debug jvm all (not required)
2. non-secure configuration for sip8961.9-3-4-24 - working 
3. switch to secure configuration for sip8961.9-3-4-24 - working 
4. upgrade to sip8961.9-4-1SR1-2 (still in secure mode) - non-working 
error displayed: "error signing in. server unavailable. try again later."
5. switch to unsecure 9-4-1SR1-2 - working 
6. switch back to secure mode - non-working 
error displayed: "unable to open application. please try again later. if it continues to fail, contact your administrator"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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