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Cisco Bug: CSCup93352 - Phonebooks inaccessible Failed to handle INFO request UserNotFound if logged in on different PCs

Last Modified

Sep 12, 2019

Products (3)

  • Cisco TelePresence Video Communication Server (VCS)
  • Cisco TelePresence Video Communication Server Model
  • Cisco Expressway

Known Affected Releases

X8.2

Description (partial)

Symptom:
Phonebook lookups fail for Jabber Video for Telepresence Users. 

Diagnostic logs show:

Module="developer.phonebook" Level="ERROR" CodeLocation="phonebook_logging(21)" Detail="Failed to handle INFO request" Exception="UserNotFound('dial_string=deviceurii@domain',)" Message="INFO sip:phonebook@domain SIP/2.0

Conditions:
This Jabber Video for Telepresence account has been signed into from more than one computer.

At present this is believed to only affect VCS version X8.2.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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