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Cisco Bug: CSCup93352 - Phonebooks inaccessible Failed to handle INFO request UserNotFound if logged in on different PCs

Last Modified

Sep 12, 2019

Products (3)

  • Cisco TelePresence Video Communication Server (VCS)
  • Cisco TelePresence Video Communication Server Model
  • Cisco Expressway

Known Affected Releases


Description (partial)

Phonebook lookups fail for Jabber Video for Telepresence Users. 

Diagnostic logs show:

Module="developer.phonebook" Level="ERROR" CodeLocation="phonebook_logging(21)" Detail="Failed to handle INFO request" Exception="UserNotFound('dial_string=deviceurii@domain',)" Message="INFO sip:phonebook@domain SIP/2.0

This Jabber Video for Telepresence account has been signed into from more than one computer.

At present this is believed to only affect VCS version X8.2.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

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