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Cisco Bug: CSCup92666 - 8961 stops responding when trying to CFA to a Speed Dial

Last Modified

Jan 13, 2016

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

9.4(1)ES3 9.4(1)ES7

Description (partial) 

Symptom:
8961 phone softkeys and other buttons stop responding when the user tries to call-forward all to a speed dial button. The phone will lock up and will not respond until a new call is received, wait for the caller to hang up (since softkeys aren't responsive to answer it) and then the next calls will start working fine.

Conditions:
8961 phones running 9.4.1ES3 or 9.4.1ES7
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