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Cisco Bug: CSCup92601 - Documentation on CCX upgrades for OVA templates lacking

Last Modified

Jul 30, 2014

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Customer or TAC are attempting to find information of how to upgrade Vmware OVA version or to find out if an upgrade is needed of the vmv when UCCX or ESXi are upgraded.  Customer or TAC may also be troubleshooting and trying to find support information based on what is or is not supported.  The current documentation is vague.

Conditions:
This is referring to an upgrade on VOS and Vmware with UCCX
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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