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Cisco Bug: CSCup91430 - TotalUsedAudioPortsExceedsCapacity Alert condition needs to be corrected

Last Modified

Jun 19, 2015

Products (1)

  • Cisco MediaSense

Known Affected Releases

9.1(1)

Description (partial)

Symptom:
TotalUsedAudioPortsExceedsCapacity is shown as Red in the RTMT as critical error.

To give an example if you have 400 configured on the primary node, Load Balancing mechanism can still send 401th call to the primary node even if it is at full capacity and the system is designed for it to take care of this that can happen due to brief delays.

400 here is like a soft limit and we allow more calls above this limit in our internal buffer otherwise all the calls above this will start failing. To accommodate the calls after 400 due to brief delays in signaling is also handled by load balancing mechanism and due to load balancing only the call is going to primary, all nodes will stop sending calls to blocked node once it is communicated to all nodes.

Therefore we need to modify this Alert.   We can have a statistical change and raise the condition only if it the total used ports remains above capacity for a sustained period of time, like 5 minutes or more.  There are two levels of system conditions ? warning and critical, and this one was only a warning, but it doesn't show the level on the RTMT display unfortunately.

Conditions:
MediaSense 9.1(1)
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