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Cisco Bug: CSCup89410 - Installation instructions of PI 2.1.1 patch in HA are ambigous

Last Modified

Sep 12, 2019

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases


Description (partial)

The installation instructions of PI 2.1.1 patch in a High Availability environment are not accurate and following these steps will result in the inability to re-pair the Primary and Secondary servers.

If the instructions are followed, then when the user attempts to re-pair the servers, an error will be encountered:
"High Availability Registration Failed - Failed to authenticate - Primary (x.x.x.1) and Secondary (x.x.x.2) PI version does not match".

Instead, the following steps have proved to work correctly:

1.	Upload and install patch on primary.
2.	Upload and install patch on secondary.
3.	Stop NCS services on secondary
4.	Stop NCS services on primary
5.	Start services on secondary
6.	Start services on primary
7.	Re-pair HA servers from primary
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