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Cisco Bug: CSCup87807 - AXL Authentication Failure Loop during password change

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU3 8.5(1)SU4

Description (partial)

Symptom:
After typing in the AXL password incorrectly a popup appears to verify credentials. At this point, regardless of right or wrong password, the popups will continuously show up.

Conditions:
Changing AXL user on UCCX
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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