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Cisco Bug: CSCup87524 - UUI Data not passed to PSTN via Voice GW

Last Modified

Jan 17, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
in both "call.usertouserinfo"  and "user.microapp.uui" scenarios , CVP is not adding protocol descriptor in the message body of SIP BYE method ( hangup call ) .
 
The Current SIP BYE Message Body looks like  :
 
Content-Type: application/gtd
REL,
PRN,isdn*,,NI***,
UUS,30313030303030303030303030303030303534313538
 
The correct format should be
 
Content-Type: application/gtd
REL,
PRN,isdn*,,NI***,
UUS,3,30313030303030303030303030303030303534313538
 
As you see the logs the protocol descriptor (UUS, 3,) is missing in the SIP BYE message going from CVP to Gateway , and gateway throwing the error later on

Conditions:
CVP 9
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