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Cisco Bug: CSCup85119 - Audio Quality on Cisco 8831 is lower on base station

Last Modified

Mar 03, 2018

Products (34)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified Wireless IP Phone 7925G
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Known Affected Releases

9.3(4)

Description (partial)

Symptom:
Audio Quality on Cisco 8831 is lower on base station (if extended microphones are attached).

Conditions:
1 base and two mics: lower sound from base
2 base and two mics: lower sound from base (linked mode)
1 base with no mics: A little bit better, not optimal but better.
1 base with wireless mics:  lower sound from base

Related Community Discussions

Cisco Unified IP Conference Phone 8831 (Firmware version 9.3) の音声品質が悪い
2015年10月1日(初版) 2015年10月1日(アップデート) TAC SR Collection 主な問題 | Cisco Unified IP Conference Phone 8831  | を使用した時、 音声の音量が小さかったり、片通話が発生したり、または、相手の声にノイズが入ったりします。 原因 原因を特定するには、ログ調査が必要ですが、ファームウェアバーション10.3.1より古いものを使用されている場合は、下記の不具合に該当する可能性があります。 | CSCuq79452 - 8831 one way audio issue triggered by comfort noise packets CSCuq34356 - 8831 voice sounds fuzzy and worse than 7937 <key>CSCup85119</key> - Audio Quality on Cisco 8831 is lower on base station CSCuq86863 - 8831 in linked mode has lower in-call volume on secondary/slave ...
Latest activity: Sep 30, 2015
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