Cisco Bug: CSCup84210 - Parent child:Agent state not replicated on parent side after killing pim
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Parent child:Agent state not replicated on parent side after killing pim Conditions: 1. Agent A and B are logged into the client(Ctios or ctitest) 2. Initially cycle the B side of the child machine so that A side is active. 3. Agent A and B are logged into the client 4. A makes a route point call to B and both are in talking state 5. Kill the Pim on Child A side .Login to the agents again, failover happens to B side and the agents continue in talking state. 6. Query the DB on both parent side and child side. Result: The status on parent side database is updated as not_ready(Agent state 2).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases