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Cisco Bug: CSCup83697 - LIDC_MediaServiceFailure intermittently, post headset disconnect

Last Modified

Jun 25, 2018

Products (1)

  • Cisco IPICS PMC Client Software

Known Affected Releases

4.8(1.2)

Description (partial)

Symptom:
LIDC_MediaServiceFailure intermittently, post headset disconnect

Conditions:
While LIDC is receiving audio, disconnecting the headset from PC might intermittently causes IDC Media Service Failure with error message "Media Service Failure!, Comm Stopped Unexpectedly!, Please restart Cisco IDC 4.8."

The problem was found with the headset model: Plantronics, .Audio 655 DSP
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