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Cisco Bug: CSCup83654 - Error when Meeting Analyzer queries for too many conferences from TMS

Last Modified

Jun 27, 2017

Products (1)

  • Cisco TelePresence Management Suite (TMS)

Known Affected Releases

TMSXE4.0

Description (partial)

Symptoms:

The Cisco TMSXE Meeting Analyzer (MA) underreports the number of problematic conferences; some conferences that are out of sync between Cisco TMS and Microsoft Exchange are not being flagged as problematic in the MA.

Conditions:

The issue is specific to the Cisco TMSXE Meeting Analyzer, introduced in Cico TMSXE 4.0. It is only seen when huge data sets are involved, when Cisco TMS responds with a HTTP 500 error when the getConferencesForSystems method is being called. The Meeting Analyzer does not expect to get a 500 Internal Server Error from Cisco TMS, and silently drops meetings from its report.

Workarounds:

None.
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