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Cisco Bug: CSCup83263 - UCCX: Switch-version to 10.5 Fails During BootStrapConfigCreator

Last Modified

Apr 26, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
When switching version on Unified Contact Center Express (UCCX) from a lower, compatible version to UCCX 10.5, the following error is displayed and the switch-version fails.

Operation failed

Error: Sync after switch version failed

Conditions:
Executing the switch-version process after performing an upgrade to UCCX 10.5(1)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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