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Cisco Bug: CSCup83131 - An unexpected software error was detected in managementframework.pyc: De

Last Modified

Jun 22, 2020

Products (3)

  • Cisco TelePresence Video Communication Server (VCS)
  • Cisco TelePresence Video Communication Server Model
  • Cisco Expressway

Known Affected Releases

X8.1 X8.2 X8.5.1

Description (partial)

unspecified

Symptom:
An alarm is raised on the VCS reporting a crash that: An unexpected software error was detected in managementframework.pyc: Detail="Stopping periodic timer callback." Not completed within="60.000000"

Conditions:
Typically seeing this under high CPU/memory resource use, but in all cases. (under investigation more detail)

Related Community Discussions

Software Error in VCS x8.1.1 Causing Call Drops
Hi there, Our org was stern in wanting to remediate the Heartbleed vulnerability so we quickly upgraded to x8.1.1 after it's release.  Since then we've started to see a software error on VCS that we've never seen previously.  I did some Googling and looking through Cisco docs but couldn't find much.   The error is as follows: An unexpected software error was detected in app[454]: SIGABRT (tkill(2) or tgkill(2)) When the error manifests itself we see call and registration failures throughout our environment. ...
Latest activity: May 20, 2015
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