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Cisco Bug: CSCup82719 - For Packaged CCE, Cisco Root OU must be in same domain as CCE servers

Last Modified

Feb 21, 2018

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 9.0(1)

Description (partial)

When customer attempts to change the Deployment Type of their new PCCE install, there are conditions where an error message will be presented that this fails due to inability to login to Diagnostic Portico.

When the Cisco Root OU is in a different domain than CCE servers, you will not be able to switch to the PCCE deployment model because PCCE will not be able to log into the Diagnostic Porticos of each server.
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