Cisco Bug: CSCup82719 - For Packaged CCE, Cisco Root OU must be in same domain as CCE servers
Feb 21, 2018
- Cisco Packaged Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 9.0(1)
Symptom: When customer attempts to change the Deployment Type of their new PCCE install, there are conditions where an error message will be presented that this fails due to inability to login to Diagnostic Portico. Conditions: When the Cisco Root OU is in a different domain than CCE servers, you will not be able to switch to the PCCE deployment model because PCCE will not be able to log into the Diagnostic Porticos of each server.
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Bug Details Include
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