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Cisco Bug: CSCup81268 - Agent is logged out from session if agent logs into another extension.

Last Modified

Dec 10, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

When an agent logs in with same credentials of another agent who is already logged in, to a different extension, the first agent gets logged out with a message - "The User session got disconnected, because you signed into a different session". Agent2 cannot log in and it gets the message you are already logged on extension1. 

Agent 1 logged out and Agent 2 cant login.

Agent login
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