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Cisco Bug: CSCup79823 - Supervisor web page showing teams for different supervisor

Last Modified

May 24, 2019

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 9.0(2)

Description (partial)

Symptom:
When we login to the CCX supervision webpage using two or more supervisors at the same time ( From different machines ), if we tried to access the resources that the supervisors are capable to see at the same exact second, the first supervisor will see the second supervisor's team resources or vice versa.



Refreshing the page by accessing the resources page again will fix the issue and reflect the correct output.

Conditions:
Happens on UCCX
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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