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Cisco Bug: CSCup78531 - UC 10 - Create/Import User Fails When Relay Address Contains a "."

Last Modified

Dec 04, 2018

Products (1)

  • Cisco Unity Connection

Known Affected Releases

10.0(0.99) 10.0(1)ES1 10.5(0.99)

Description (partial)

Symptom:
With UC 10.0.1 and later it's seen where if a user template is configured under Edit>Message Actions to use %FirstName% or %LastName% or %Alias% in the relay option and any of those 3 values contain a period "." the user creation will fail with the following error:

 The specified column value is invalid.
 Unable to create User

Upon further investigation in Tomcat logs:

com.cisco.unity.async.UserImporter  - Exception while importing user: java.sql.SQLException: Value of table tbl_MessageHandler column RelayAddress is invalid.


Many users may be a John Smith Jr. or John Smith Sr. which require a period in the first or last name.  This prevents users from having any period in their name if they've configured the template to auto-create their SMTP relay address.

Conditions:
UC 10.0.1 and later
User template configured for Edit>Message Actions with the relay option set to use any of %FirstName% or %LastName% or %Alias% where these values contain a "."
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