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Cisco Bug: CSCup77765 - OPC overrides the calling number once the 2nd transfer to Queue

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

OPC overrides the calling number upon 2nd transfer to Queue

call flow:
50417786 PSTN >>> ICM 15400 >> Translation route IVR 13634
first agent answers call: 82171
transfer to 15378 ICM RP >> Translation route 13934

second agent answers call: 87167

calling number is showing on CTIOS 82171 instead of 50417786

call manager shows the correct information on the phone.
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