Guest

Preview Tool

Cisco Bug: CSCup77765 - OPC overrides the calling number once the 2nd transfer to Queue

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(3)

Description (partial)

Symptom:
OPC overrides the calling number upon 2nd transfer to Queue

Conditions:
8.5.3
call flow:
50417786 PSTN >>> ICM 15400 >> Translation route IVR 13634
first agent answers call: 82171
transfer to 15378 ICM RP >> Translation route 13934

second agent answers call: 87167

calling number is showing on CTIOS 82171 instead of 50417786

call manager shows the correct information on the phone.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.