Cisco Bug: CSCup76084 - PQ Interval report shows a single call multiple times
Jun 17, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Precision Queue Interval All Fields reports a single call offered multiple times. Conditions: When multiple PGs share the same Skill Group, that Skill group will have multiple rows in the Skill_Group_Interval table which will cartesian with the Router_Queue_Interval table to produce multiple rows per agent (one per PG) - this will result in incorrect Queue and Serive Level metrics.
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Bug Details Include
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