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Cisco Bug: CSCup75807 - WebInbox Jabber login and CUCA outage due to blocked tomcat threads

Last Modified

May 05, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7)

Description (partial)

Symptom:
Web Inbox , Jabber Logins do not work . CUC Admin web pages are not accessible . However , user are able to leave  voice mail messages . Users are able to retrieve voice mail message using Telephony Interface

Conditions:
exact conditions unknown  . Large number of jabber instances in deployment - which uses HTTP messages contributes to the problem.
all of tomcat threads are  blocked on LDAP authentication while doing  SearchuserDN in LDAP and unable to process any new tomcat connections due to .
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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