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Cisco Bug: CSCup74481 - Finesse wrapup API doesnt handle single extended ASCII code character

Last Modified

Mar 02, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
pdate wrap-up reason properly from a REST API request when there is only a single extended ASCII code character in the wrap-up reason and that the extended ASCII code character is the last character in the wrap-up reason, which results in an ArrayIndexOutOfBoundsException being thrown in one of our helper classes, that leads to the Internal Server Error

Conditions:
REST API request when there is only a single extended ASCII code character in the wrap-up reason and that the extended ASCII code character is the last character in the wrap-up reason,
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Bug Details Include

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