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Cisco Bug: CSCup74280 - Updating CUCM User extensionInfo does not update primaryExtension

Last Modified

Nov 14, 2015

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Adding a CUCM User with one line (not associated to any of the Users devices) in extensionInfo and the same line number in selfService is successful and CUCM automatically sets primaryExtension to this line. 

Updating a User with a new line in the same tags is successful, but CUCM automatically clears primaryExtension instead of setting it to the new line.

In both cases primaryExtension cannot be set directly as CUCM will raise an error when setting primaryExtension to a line which is not associated to one of the Users devices.

Conditions:
CUCM with a UserSelfProvisioning and a Line configured
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  • Status
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