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Cisco Bug: CSCup73681 - Unexpected scenario happens while inserting RDP

Last Modified

Nov 14, 2015

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Unexpected scenario happens while inserting RDP


Go to ccmadmin - Device - Phone - create a phone with any model - save it

Then go to created phone configuration page - select copy to RDP (Click on right drop down list) - click go.
Then Select user id - Save it in RDP configuration page - It throws proper error "Add failed. One of the required fields on the page has the same value as an entry that already exists in the database. Please check the corresponding Find List page to verify your entry does not exist."

Go to Bulk administration - upload/download - Download bat.xlt
Open bat.xlt - select remote destination profile - select RDP name - Copy phone name from CUCM phone page then paste it - export
Go to bulk administration - upload the exported file

Bulk administration - mobility - RDP - insert RDP.
Go to JOB scheduler , there it shows success.

Really what happens it imports new RDP profile and delete the existing phone which name we entered in bat.xlt

It should throw failure message in job scheduler page itself.

Ver: 10.5(1.98000.140)
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