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Cisco Bug: CSCup71244 - Cisco 8941 phone freeze when we try to access ringtones/background Image

Last Modified

Oct 14, 2014

Products (34)

  • Cisco IP Phone 8800 Series
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7941G
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Known Affected Releases

9.3(4)

Description (partial)

Symptom:
Two servers are acting as TFTP servers
-if the phone's primary TFTP is down, when you try to change the background or edit the ringtones , 8941 phone/s will freeze(Black screen)
-this issue can be solved only by (unplugging => plugging) frozen phone/s

Conditions:
Steps to reproduce:
Two servers are acting as TFTP servers
If the phone's primary TFTP is down, when you try to change the background or edit the ringtones , 8941 phone/s will freeze(Black screen)
This issue can be solved only by (unplugging => plugging) frozen phone/s
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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