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Cisco Bug: CSCup70092 - Finesse wrapup API doesn't handle single extended ASCII code character

Last Modified

Dec 10, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)

Description (partial)

Symptom:
Currently Finesse does not handle the wrap-up reason properly from a REST API request when there is only a single extended ASCII code character in the wrap-up reason and the extended ASCII code character is the last character in the wrap-up reason, which results in an ArrayIndexOutOfBoundsException being thrown in one of our helper classes, that leads to the Internal Server Error

Conditions:
REST API request when there is only a single extended ASCII code character in the wrap-up reason and the extended ASCII code character is the last character in the wrap-up reason,
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